Privacy Policy for J. Brothers Sales Management System

Last Updated: July 18, 2026

This Privacy Policy describes how J. Brothers Sales Management System ("the App", "we", "us") collects, uses, stores, and protects information when you use our mobile application (package: com.jbrothers.sms).

1. Information We Collect

The App is a business sales-management tool used by our staff, bookers/delivery personnel, and customers. The App does not support self-registration — user accounts are created and managed by J. Brothers administrators/authorized personnel through a separate back-office system, and App users can only log in with credentials issued to them. Depending on your role, the following information is collected and made available through the App:

• Account credentials: username and password, used to log in to the App. Accounts are provisioned by administrators via our back-office system, not created by end users within the App.
• Customer information: name, contact person, phone number, address, city/area.
• Employee/booker information: name, CNIC (national ID) number, contact numbers, email address. This information is entered into our back-office system by administrators/authorized personnel, not self-reported by employees through the App.
• Order, invoice, and ledger data: products ordered, invoice amounts, payment status, and running customer account balances.
• Payment voucher details: the cash amount or cheque amount entered against a customer payment. The App does not collect cheque numbers, bank names, or bank account details.
• Device and usage data: basic technical information (e.g. network connectivity status) needed for the App to function.
• Location information: precise (GPS) or approximate device location, collected from bookers'/delivery personnel's devices, used to record the locations and routes taken while visiting customers.

Location information is collected only from staff/booker accounts used for field visits, for the purpose described in Section 2 below. Customer-role accounts and office/admin accounts are not tracked for location.

2. How We Use Your Information

We use the information collected to:

• Operate core App features: order taking, invoicing, customer ledgers, and payment vouchers.
• Maintain and sync your account and business data between your device and our servers so records stay consistent across staff and devices.
• Generate and share documents (e.g. invoice and ledger PDFs) that you choose to export or share.
• Track booker/delivery personnel location and travel routes, so that admins can view visit locations and route history for operational oversight and customer-visit verification. Location data is visible only to authorized admin accounts within J. Brothers, not to customers or the general public.
• Provide customer support and respond to inquiries.
• Maintain the security and proper functioning of the App.

We do not use your information for advertising, and the App does not integrate any third-party analytics or advertising SDKs.

3. Where Your Information Is Stored

Your data is stored in two places:

• Locally on your device, in an encrypted/app-private local database, to allow offline access to recently used data.
• On our servers, to keep business records synchronized across devices and staff, and to maintain a reliable backup of your business data.

4. Data Retention

• Account and business data (customers, orders, invoices, ledgers, vouchers) is retained for as long as your account remains active with J. Brothers.
• Location/route data collected from booker accounts is retained for up to 3 years for operational recordkeeping purposes, after which it is deleted or irreversibly anonymized.
• After account closure or a request for deletion, we retain business records for up to 3 years to comply with applicable accounting, tax, and legal recordkeeping obligations, after which the data is deleted or irreversibly anonymized.
• Data cached locally on your device is retained until you log out, uninstall the App, or clear the App's data through your device settings.

5. Data Deletion

If you would like to request deletion of your personal data (or your organization's data) held by us:

• Email us at jeenitechnologies@gmail.com with the subject line "Data Deletion Request", including your account/customer name and registered contact number so we can verify your identity.
• We will process verified deletion requests within 30 days, except where we are required or permitted by law (e.g. tax/accounting regulations) to retain certain financial records for up to 3 years, in which case we will inform you of the applicable retention period.
• Local data on your own device can be deleted at any time by uninstalling the App or clearing its storage from your device's App Settings.

6. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate the App's backend infrastructure, bound to use the data only to perform those services.
• Authorities, where required by law, regulation, or legal process.

7. Security

We take reasonable measures to protect your information, but no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The App is a business tool not directed at, or intended for use by, anyone under the age of 13. We do not knowingly collect data from children. If we become aware that we have inadvertently collected such data, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at: jeenitechnologies@gmail.com